Synopsis
The healthcare system is full of time-consuming and repetitive tasks that take up a lot of staff time and energy. While automation has been around for years, the healthcare industry has been slow to adopt it. However, using RPA and AI can bring many benefits, such as cost-effective solutions, improved efficiency, faster operations, better patient satisfaction, and happier staff. RPA also helps streamline important processes like quick bill settlements, insurance claims, appointment scheduling, and more, making healthcare operations smoother and more efficient.
About the Client
Our client is a top healthcare data activation platform in the United States, helping healthcare organizations worldwide work together to deliver patient-focused care. They are dedicated to improving the healthcare system and act as a link between different healthcare organizations, enabling them to collaborate effectively to support people’s health and wellness.
Key Issue
Our client, a healthcare company, organizes patient data on AdvancedMD (AMD) and GoHighLevel (GHL) platforms to streamline the process and make the information easily accessible. They needed to sync appointment and billing details from AMD to GHL. However, manually downloading and managing these large records was time-consuming and took weeks to gather data from all sources.
Proposed Solution
A customized bot built on the UiPath platform streamlined the client’s workflow. It begins by downloading patient files from shared documents and pushing the data into the UiPath Orchestrator queue. The bot then populates this data into the database, fetches patient records via API, and uploads them to the GHL portal. Finally, it summarizes patient visits, saves the summary in a folder, and sends an email report to the relevant stakeholder.
Benefits of Automation
Implementing RPA for healthcare delivered these key benefits for the client:
- Enhanced patient experience with the organization.
- Saved 250 hours per month on manual tasks.
- Achieved an 80% boost in process efficiency.
- Ensured an error-free process with automated reporting.
- Reduced average handling time by 70%.
Other Use Cases
Compliance Reporting
Revenue Cycle Management
Lab Order Management
Inventory Management
Verifying Insurance Eligibility
Regulatory Compliance
Claims Management
Government Policies
Patient Billing Management
