Privacy Policy

How EvolveX Technologies collects, uses and protects your personal information · Last updated: 18 September 2026

This privacy policy sets out how EVOLVEX TECHNOLOGIES PRIVATE LIMITED (“EvolveX Technologies”, “we”, “us”) uses and protects any information that you give us when you visit this website, contact us, or agree to purchase our automation services. It should be read together with our Terms of Use and Cancellation Policy.

EvolveX Technologies is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, you can be assured that it will only be used in accordance with this privacy statement. We are an ISO 27001:2022-certified company and apply the same information-security controls to visitor data that we apply to client data.

We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

Information We Collect

We may collect the following information:

• Contact information including your name, email address, phone number and company
• Demographic information such as country, postcode, preferences and interests, if required
• The content of messages you send us through our contact and partner forms or by email
• Other information relevant to customer surveys and/or offers
• Technical information such as your IP address, browser type and the pages you visit, collected through cookies and analytics tools as described below

What We Do With the Information We Gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

• To respond to your enquiries and provide the services you have requested
• Internal record keeping
• To improve our services and our website
• To periodically send promotional emails about new services, special offers or other information which we think you may find interesting, using the email address which you have provided, where you have agreed to this
• From time to time, to contact you for market research purposes by email, phone or mail, and to customise the website according to your interests

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect, in line with our ISO 27001:2022 information security management system.

How We Use Cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual by remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes, and then the data is removed from the system.

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies through the cookie banner shown when you first visit this website, and you can change your choice at any time. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Forms, Analytics and Third-Party Tools

Our website may use third-party services that process limited personal data on our behalf: analytics tools to measure website traffic, Google reCAPTCHA to protect our forms from spam, a scheduling tool (Calendly) when you book a meeting with us, and embedded links to our social media profiles. Each of these providers has its own privacy policy, and we recommend reading them.

Links to Other Websites

Our website may contain links to other websites of interest. Once you have used these links to leave our site, we do not have any control over that other website and cannot be responsible for the protection and privacy of any information you provide while visiting such sites. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling Your Personal Information

You may choose to restrict the collection or use of your personal information in the following ways:

• Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes.
• If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to us at the address below or emailing info@evolvextechnologies.com.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of the personal information we hold about you. If you believe that any information we are holding on you is incorrect or incomplete, please write to 1342, Hiran Magri Sector 5, Prabhat Nagar, Udaipur, Rajasthan, India 313002, or email info@evolvextechnologies.com as soon as possible. We will promptly correct any information found to be incorrect.

Cancellation & Refund Policy

Last updated: 18 September 2026 · See also our full Cancellation Policy

EVOLVEX TECHNOLOGIES PRIVATE LIMITED believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy:

• At EvolveX Technologies, we strive to deliver high-quality Robotic Process Automation (RPA) services and subscription packages tailored to our clients’ needs. Please read our refund policy carefully before subscribing to our services.
• Subscription fees: All subscription fees for our RPA services are non-refundable once the payment has been processed.
• Trial periods (if applicable): If a free trial or a promotional trial period is provided, no charges will be applied during the trial period. Once the trial ends, the subscription fee will be charged and will not be refundable.
• Cancellations: You may cancel your subscription at any time. Cancellation will stop the service for the next billing period, but fees already paid will not be refunded.
• Service issues: If you experience a technical issue or disruption in service, we encourage you to contact our support team. We will make every reasonable effort to resolve the issue promptly. In rare cases, partial refunds or service credits may be considered at our sole discretion.
• Custom solutions: For custom automation solutions or professional services beyond standard subscriptions, refunds are not provided once the project has been initiated, as these services involve resource allocation and planning.
• By purchasing a subscription to our RPA services, you acknowledge and agree to this Refund Policy.

Shipping & Delivery Policy

How our RPA and automation services are delivered and supported · Last updated: 18 September 2026

EvolveX Technologies provides software services rather than physical goods, so nothing is shipped. Services are delivered remotely and confirmed by email as described below.

RPA Services Policy

Please review our RPA services policy:

• Service scope: Our RPA services automate repetitive, rule-based tasks for clients across various industries, including banking, healthcare, logistics, real estate, insurance and media.
• Customisation: RPA solutions are tailored to specific client workflows and requirements, ensuring optimised business performance and integration within existing systems.
• Security & compliance: All RPA deployments are built with secure architecture and comply with relevant data privacy, security and regulatory standards. Regular audits and updates are performed to maintain system integrity.
• Operational reliability: EvolveX guarantees stable and reliable RPA operations, with rigorous testing and monitoring to prevent disruptions and ensure smooth process execution.
• Data handling: RPA bots operate based on client-approved data access permissions, and all data processed is handled confidentially in line with this privacy policy and applicable regulations.
• Change management: Any modification or upgrade to RPA services will be communicated in advance, with client input considered for significant changes impacting business processes.
• Client responsibilities: Clients are responsible for providing accurate input data and ensuring proper use of RPA solutions as per guidelines shared during deployment.

By using our RPA services, clients acknowledge and agree to the terms outlined in this RPA Services Policy.

Support Services Policy

EvolveX Technologies is committed to providing dedicated support for all subscription and automation service clients. Please review our support services policy for RPA solutions:

• Support availability: Our support team is available during standard business hours to assist with inquiries, troubleshooting and technical issues related to RPA subscriptions and deployments.
• Channels of communication: Support requests can be submitted via email, phone or the customer portal. All support interactions are handled by qualified professionals.
• Types of support provided: technical troubleshooting and issue resolution for RPA bots and workflows; guidance on RPA usage, maintenance and best practices; bug fixes and performance optimisation; assistance with upgrades and system integration.
• Response time: We strive to respond to all support requests promptly. Critical issues receive priority attention to minimise disruption.
• Exclusions: Support does not cover custom changes, system modifications or third-party integrations not managed or endorsed by EvolveX Technologies, unless expressly stated in a separate agreement.
• Service level agreements (SLAs): For enterprise clients, customised SLAs detailing maximum response and resolution times can be provided by separate contract.

By utilising our RPA subscription or automation services, you agree to the support terms described above. For further questions regarding support provisions, please contact our service desk.

Delivery of our services will be confirmed to the email address you specified during registration. For any issues in utilising our services you may contact our helpdesk on (+91) 861-971-1160 or info@evolvextechnologies.com.

Contact Us

Last updated: 18 September 2026

You may contact us about this privacy policy or any of the policies on this page using the information below, or through our contact page.

• Merchant legal entity name: EVOLVEX TECHNOLOGIES PRIVATE LIMITED
• Registered address: 1342, Hiran Magri Sector 5, Prabhat Nagar, Udaipur, Rajasthan, India 313002
• Operational address: 1342, Hiran Magri Sector 5, Prabhat Nagar, Udaipur, Rajasthan, India 313002
• Telephone: (+91) 861-971-1160
• Email: info@evolvextechnologies.com