This case study highlights how we used Robotic Process Automation (RPA) to improve order management and invoicing for a global automotive technology supplier. By automating these manual and time-consuming tasks, our solution made the process much faster and more efficient, cutting processing time by 75%!

Our client struggled with inefficiencies in order management and invoicing due to manual processing. Handling around 1,600 orders daily required a team of eight employees and took thousands of minutes to complete. The process also involved reviewing and correcting errors or duplicate entries, further adding to the time and effort required.

After carefully analyzing the client’s order management process, we identified the need for an unattended automation that could operate 24/7. Our team designed a solution that integrated all necessary inputs, applications, and workflows to ensure smooth and efficient order processing.

The bot was equipped with decision-making capabilities to handle various scenarios, such as customer order modifications and invoice notifications. We built it with scalability in mind, allowing it to adapt to future growth and fluctuations in demand.

In special cases, the bot immediately alerts stakeholders via email. To further improve efficiency, we trained it to automatically re-trigger the order modification workflow and generate essential documents.

Intelligent RPA solutions streamline the order management process while saving time by automating repetitive tasks. Here are more key benefits:

• Automates order validation and approval, accelerating the fulfillment process.
• Improves real-time visibility into order status, enhancing customer satisfaction.
• Saves 75% of processing time on customer orders while ensuring seamless invoicing.
• Achieves 95% accuracy, reducing errors and minimizing rework.
• Enables better resource allocation by freeing employees to focus on high-value tasks.