Synopsis
The healthcare system is often burdened by time-consuming, and repetitive tasks that drain staff resources. While automation has been available for years, the industry has been reluctant to adopt it. Embracing Robotic Process Automation (RPA) and artificial intelligence (AI) can revolutionize healthcare with cost-effective solutions, improved efficiency, faster operations, and enhanced patient satisfaction. By streamlining essential processes like bill settlements, insurance claims, and appointment scheduling, we can create a more effective and engaging environment for patients and healthcare providers.
About the Client
Our client is a top healthcare data activation platform in the United States, helping healthcare organizations worldwide work together to deliver patient-focused care. They are dedicated to improving the healthcare system and act as a link between different healthcare organizations, enabling them to collaborate effectively to support people’s health and wellness.
Key Issue
Our client, a healthcare company, organizes patient data using the AdvancedMD (AMD) and GoHighLevel (GHL) platforms to streamline processes and ensure easy access to information. They needed to synchronize appointment and billing details from AMD to GHL. However, downloading and managing these large records manually was time-consuming and often took weeks to compile data from all sources.
Proposed Solution
A customized bot built on the UiPath platform streamlined the client’s workflow. It begins by downloading patient files from shared documents and pushing the data into the UiPath Orchestrator queue. The bot then populates this data into the database, fetches patient records via API, and uploads them to the GHL portal. Finally, it summarizes patient visits, saves the summary in a folder, and sends an email report to the relevant stakeholders.
Benefits of Automation
Implementing Robotic Process Automation (RPA) in healthcare provided several key benefits for the client:
- Enhanced the patient experience with the organization.
- Saved 250 hours each month by eliminating manual tasks.
- Achieved an 80% increase in process efficiency.
- Ensured error-free processes through automated reporting.
- Reduced average handling time by 70%.
Other Use Cases
Compliance Reporting
Revenue Cycle Management
Lab Order Management
Inventory Management
Verifying Insurance Eligibility
Regulatory Compliance
Claims Management
Government Policies
Patient Billing Management
Other Use Cases
Compliance Reporting
Revenue Cycle Management
Lab Order Management
Inventory Management
Verifying Insurance Eligibility
Regulatory Compliance
Claims Management
Government Policies
Patient Billing Management
