Our client, the leading flexible packaging company in India, needed to elevate service delivery to match their premium brand standards. With three manufacturing plants serving both Indian and multinational customers, they faced the challenge of handling high-order volumes within tight timelines. An RPA solution was the key to automating manual processes in the sales order cycle, reducing time spent on repetitive tasks and improving overall business efficiency.

The client faced a major challenge in handling high-order volumes efficiently. With tight timelines, the pressure to process orders quickly and accurately became overwhelming.

• The need for premium service delivery requires fast and accurate processing of orders.
• Numerous manual touchpoints in the sales order process slowed down operations and increased the chances of errors.
• Processing delays impacted customer satisfaction and the overall efficiency of the business.
• The manual process lacked scalability, making it difficult to handle growing order volumes across multiple facilities.

To address these challenges, we implemented a custom automation solution using UiPath combined with Document Understanding technology. The solution streamlined the entire sales order cycle by automatically extracting, validating, and processing order data from various input formats like PDFs and scanned documents.

By eliminating manual touchpoints and integrating directly with the client’s SAP system, the bot enabled faster, error-free order creation and significantly reduced turnaround times. This automation not only improved accuracy and customer satisfaction but also gave the client the scalability needed to manage growing volumes efficiently across all manufacturing facilities.